Booking Info & Covid-19 Update

Covid-19 update - 25th September 2020

Following further review from the Scottish Government, the one household restriction for private homes will now also apply to self catering properties. For further details, please click here to see a statement from the Association of Scottish Self Caterers.

You will find full details of the new restrictions here.

If your party comprises one household we will ask you to confirm this in writing by email.

This will be reviewed subject to further government guidance.

Covid-19 update - 22nd July 2020

We gained our 'Good to Go' status last week and are happy to be open for our lovely guests. We are now taking bookings for all our accommodation.

We always look forward to guests arriving at Kirkwall Apartments. 2020 has been a huge challenge for everyone and as we reopen we’re delighted to be welcoming returning guests and first time visitors alike. We wish to continue giving our guests full confidence in our already high standards of operation, including changeovers, cleaning and guest support. Your wellbeing and satisfaction is always a priority to us.

Due to the current situation we've amended our cancellation policy as follows:

For any new bookings made from 26th June 2020: If lockdown is extended or reintroduced and we need to remain closed or close again we’ll reschedule or refund bookings that we cannot honour due to government restrictions.

We shall be following the cleaning guidelines established by our industry body Association of Scottish Self Caterers and you may view these here.

Changeover days for new bookings can be flexible and the usual high season Friday or Saturday changeovers will not need to be adhered to. Availability on our booking system will reflect this.

We will constantly be reviewing our policies in line with Scottish Government updates and ASSC standards and any updates will be posted here.

If you would like to discuss any aspect of your stay before booking please get in touch. Otherwise please feel free to check the calendar and book online to secure your dates.

Booking Terms & Conditions

All accommodation is available year round. Normally during the busy summer months (May to September) lets are on a weekly basis, with set changeover days. (This will not apply during 2020, changeovers will be more flexible). The rest of the year we normally accept bookings for 4 nights or more, arriving/departing any day of the week!

High Season changeover days 2021:

Broad Street Gardens Apartments: 1, 4, 5, 6, 7 and the Townhouse have a Saturday changeover. Apartments 2, 3 and 8 have a Friday changeover.

Shaalder Apartments: Muckle Green Holm, Gairsay & Copinsay have a Saturday changeover

COVID-19 GOVERNMENT RESTRICTIONS

To comply with new Scottish Government legislation, as of 25th September 2020 we cannot accommodate members from more than one household together in any self catering property. If your party comprises one household we will ask you to confirm this in writing by email. This will be reviewed subject to further government guidance.

Guests must adhere to current government restrictions regarding indoor private gatherings throughout their stay.

CHECK IN/OUT

In normal circumstances check in is anytime after 4.00pm, check out time is by 10.00am.
PLEASE NOTE, due to the exceptional Covid-19 cleaning protocols in place for the foreseeable future, changeovers are taking considerably longer to complete. Whilst Covid-19 restrictions are in place, our check in/out times may be amended as follows but we will make you aware of this before arrival if it applies to your booking:

Check in after 6pm, check out by 9.30am.
We are trying our very best to turn properties around as quickly as possible.
We operate self check in on site with the necessary access information and codes made available prior to arrival.

MULTIPLE WEEK STAYS

Normally if more than one consecutive week is booked, towels and linen will be changed on a weekly basis. This will be done on the morning of the normal changeover day for each apartment after 10am.
PLEASE NOTE: Due to our Covid-19 protocols, whilst restrictions are still in place we cannot enter a property occupied by guests unless an emergency arises. For guests staying multiple weeks we will supply fresh linen and towels to be changed out by guests.

PARKING

Broad Street Gardens Apartments

There is a private off street car park with space for one vehicle per apartment. To help ensure that all guests have access to their space, we have a parking permit system in place. Permits will be in the apartment on arrival and must be displayed in each vehicle when it is parked in the Broad Street Gardens car park.

Shaalder Apartments

There is no designated parking at this property. There is free on street parking and a long stay car park on Great Western Road, plus some short stay car parks close by.

SMOKING

We operate a strict no smoking policy throughout all accommodation.

PETS

We regret that we do not have the facility to accommodate any pets.

PAYMENT/DEPOSIT/CANCELLATION

We require 30% deposit to reserve your stay with us. This is payable on booking. Deposits are non-refundable on cancellations less than 60 days prior to check in date. We will refund deposits on cancellations made more than 60 days before check in date minus a £60.00 handling charge per property.
The balance is payable 30 days prior to check in date (this is non refundable on cancellation), as well as a security deposit of £100 for each apartment booked. This security deposit is refundable within 7 days of departure by the same means the original payment was made - provided that the accommodation has been left in a clean and tidy condition without damages. The client is responsible for the property during the period of rental and is expected to take reasonable care of it. Guests should not remove any item from the property. The property should be left in the same state of cleanliness, general repair and the order in which it was found. You must inform us of any breakages or damage to the accommodation or its contents as soon as conveniently possible. Any additional cleaning costs or charges for damage and breakages to the property, furnishings etc., or missing items will be deducted from the security deposit, and we reserve the right to charge the client automatically for any excess.

KEYS

Keys are kept on site in key safes inside the main door of the building. Please return the keys to the key safe at checkout. Any keys lost or not returned will incur a £20.00 charge.

LOST PROPERTY

We will do our best to return lost property to you. Please be aware that whilst our Covid-19 cleaning protocols are in place there are some personal items like razors, shavers, toothbrushes and toiletries that we will now destroy.

ENERGY

It is expected that guests are mindful of energy usage and take reasonable steps to avoid unnecessary wastage of energy i.e. turning off lights and appliances when not in use, keeping windows closed when heating turned up etc. Where accommodation has on demand air source heating, this must be switched off every time guests leave the property and not left running when property unoccupied. If energy usage is deemed excessive then extra charges may be applied.

DURING YOUR STAY

Please do inform us as soon as possible if you have a problem with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can advise, assist and repair. Due to the limited period of hire, it may not always be possible to repair all such items during the period of hire. In this instance we will endeavour to make appropriate arrangements. We want you to have a comfortable stay!

PLEASE NOTE: Due to our Covid-19 protocols, whilst restrictions are still in place we cannot enter a property occupied by guests unless an emergency arises.

NOISE/CONDUCT

Guests are kindly asked to be aware of other people staying in the building. Please refrain from making excessive noise – particularly during the late evening and at night (including communal areas and outside the building.) Please respect other guests and keep noise to a minimum after 10.00pm.

We reserve the right to terminate the stay of any person whose conduct is detrimental to the comfort of others. If, in our opinion any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by us as discharged and we may repossess the property immediately. The client will remain liable for the whole cost of rental and no refund shall be due.

PLEASE NOTE:

Although we always endeavour to honour every booking, we reserve the right to cancel in the case of the property being damaged or becoming otherwise unsuitable to accommodate your holiday. If this occurs, all moneys paid will be returned. If any additional costs are incurred this will be a matter for your holiday insurance arrangements. We strongly suggest you have adequate holiday insurance before you begin your trip.